FAQ

General

Which payment methods can I use?

How can I contact you?

I did not receive a confirmation/shipping email, what can I do?

I did not receive my order, what should I do?

My tracking email doesn't show all sunglasses I bought, what is wrong?

Shipping

Do you ship during COVID-19?

What are the shipping costs?

Do you ship to my country?

How long does the shipping take?

Do I have to pay duties/taxes/fees?

Track & Trace

Do I get a Track & Trace-code?

Where do I find my Track & Trace-code?

The Track & Trace-code doesn't work!

Tracking code says it has been delivered, but I didn't receive anything. What can I do?

Return & Refunds

Can I return my item(s)?

How soon will I get my refund?

Can I cancel or change my order?

I sent the wrong adress, can I change it?