FAQ

We provide the safest and quickest payment methods:

• iDeal/Bancontact
• Bitcoin
• Creditcard
• PayPal
• SOFORT Banking

You can email us at info@origi-sunglasses.com
We usually reply within 1 business day.

Please check your spam folder first. If you did not receive anything, you might have written your email incorrectly. You can always contact us at info@origi-sunglasses.com

Please check your tracking code first, you can find it in your email. Check your tracking code on https://global.cainiao.com and https://www.17track.net
If you are advised to pick up your package or they have failed to deliver it, please contact the concerned shipping company (can be seen in the 17track website). They have more information than we do.
Please note during COVID-19 shipping may have a slight delay. This is in control of your national/local post office.

If you still have questions you can always contact us at info@origi-sunglasses.com

We are aware of this bug in our tracking email. Please do not worry about this. All the sunglasses in your order will be shipped out according to your order.

Yes, we still ship during COVID-19. However some countries may have slight delays in shipping time. This is all in control of your national/local post office. Find more about our shipping time: here. 

We don't have any shipping costs. We ship for free to every country in the world!

Yes, we ship worldwide! If your country doesn't show up then please contact us at info@origi-sunglasses.com

For more information about our shipping click here. 

99% of the time our shipping is free of taxes, fees and duties. Customers are responsible for any import duties, fees or taxes. While this is something that happens on very rare occasions, we have no control over this and cannot estimate additional fees. This happens by your local customs and we have no control on these charges. 

Yes, all orders receive a Track & Trace-code. After confirming your order we will automatically send a code provided by our supplier. This usually takes around 3 to 7 days.

We will send you a tracking email when your item(s) have been shipped out. In this email you can find a link with information about your package. Sometimes this email will end up in your spam folder.
If you did not receive anything, you might have written your email incorrectly. You can always contact us at info@origi-sunglasses.com

It takes around 3-7 business days for any information to be available when checking your Track & Trace code, this is the reason an error might show. Please don't worry and check the code at a later time.

You can either fill in your tracking code on this website https://www.17track.net/en or this website https://global.cainiao.com/ 

Please check both websites if one of them isn't providing any information.

In some occasions packages are delivered to local post offices. This is something we do not control and therefore cannot prevent this issue. The solution is simple: contact the shipping company via phone, email or Facebook chat to know where it has been delivered. You can see which company by filling in your tracking code here: https://www.17track.net/en

Yes check out our Shipping & Returns page here.

It takes up to 5 business days for your refund to come through. 

Orders can be cancelled or changed within 2 hours of ordering. We cannot extend this due to the automatic processing with our suppliers. Please send an email as soon as possible to info@origi-sunglasses.com

Adresses can be changed within 2 hours of ordering. We cannot extend this due to the automatic processing with our suppliers. Please send an email as soon as possible to info@origi-sunglasses.com

Disclaimer: We are not responsible for any fault adresses, which may cause in a lost item.