Here are the physical dimensions our sizing specifications listed on each frame refer to:

Shipping & Tracking

We offer free tracked shipping anywhere in the world. Your tracking code will go live 1-3 days after your order has been shipped, which is usually 2-5 days after you place it, depending on weekends.

To live up to your high expectations for prompt shipping & great service, we offer the a Designer Quality Guarantee in addition to our affordable prices, and this dedication to service includes free shipping to nearly every country around the world, as well as a 60-day return policy & 12-month warranty.

We ship both fresh from our factory and directly from our warehouses in:

• Columbus Ohio, USA
• London, UK
• Amsterdam, Netherlands
• Yiwu, China

For this reason we can offer free worldwide shipping. If your entire order is in stock in the warehouse nearest you, it will ship from there, otherwise it will ship from our factory.

*Note: since covid-19, some orders experience a slight delay in shipping time. 90% of our orders historically have arrived in 2-10 days.

 More detail for other shipping issues is available on our FAQ

Tracking Code Doesn't Work

Yes, all orders receive a Track & Trace code to use on our order tracking page. For most customers, it goes live after about 3 days. 

After confirming your order we will automatically send a code provided by our supplier. Sometimes it can take 3 to 7 days.

Please don't reach out to us before 7 days has passed since you placed your order, and check https://www.17track.net/en and https://global.cainiao.com/ in addition to our tracking page.

 More detail for other shipping issues is available on our FAQ

Returns

It is possible to return your item(s) within 60-days of receiving your order. 

Your glasses must be returned in original condition, unused and undamaged. We reserve the right to decline any returns if it does not match our return policy.

A return must be shipped with Track & Trace. The customer is responsible for the return shipment and shipment costs, but your refund will arrive in 3-7 days of emailing us and our confirmation of your return, depending on your bank

How to return?

• Email to hello@origisun.com or directly message us on FB or IG to notify us about your return. We need your email or phone. Please also include your order ID, and date of purchase if possible and easy to find.
• You will receive the return address and instructions.
• Print your order confirmation & pack your frames.
• Ship with your local carrier back to us to complete your return.

* We will refund your money within 3-7 business days, depending on your bank.

Tracking your order

To track your order go to our order tracker and fill in either your tracking number or email and order number to see your package location live.

Cancelling Order Or Changing Address

Orders can only be cancelled or changed within 2 hours of ordering. We cannot extend this due to the automatic processing with our suppliers. Please send an email as soon as possible to hello@origisun.com

Taxes / Duties 

While import duties or taxes happen on very rare occasions, we have no control over this and cannot estimate additional fees. This happens by your local customs and we do not control these charges. We try our best to avoid any additional costs for our customers by paying taxes in advance.

In conclusion: only in very rare occasions do customers have to pay import duty, taxes or VAT.

More detail for other shipping issues is available on our FAQ

If you have any additional questions you can always contact us at hello@origisun.com